Refund policy
Return & Cancellation Policy
Last updated: July 2026
At PrimeCare Essentials, customer satisfaction and product quality are our priorities. We carefully inspect and package all orders before delivery.
Order Cancellation
Customers may request cancellation of an order before the order has been processed or shipped.
Once an order has been shipped or handed over to the delivery service, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible through our customer support channels.
Returns
Due to hygiene and safety reasons, we accept returns only for:
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Products received damaged
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Incorrect products delivered
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Products with manufacturing defects
The customer must contact us within 48 hours of receiving the order with:
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Order number
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Photos/videos showing the issue
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Description of the problem
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns for:
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Products that have been opened or used
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Products without original packaging
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Products damaged due to customer misuse
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Change of mind purchases
Exchange Policy
If you receive:
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The wrong product
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A damaged product
We will arrange an exchange or replacement after reviewing your request.
Refunds
Approved refunds will be processed after the returned item has been inspected.
Refunds will be issued through the original payment method where possible.
Delivery fees are non-refundable unless the error was caused by PrimeCare Essentials.
Contact Us
For return or cancellation requests
PrimeCare Essentials
Email:theprimecareessentials.gmail.com
WhatsApp: +255 627 294 165