Shipping policy

Shipping Policy

Last updated: July 2026

At PrimeCare Essentials, we are committed to delivering your haircare, skincare, and grooming products safely and conveniently.

Order Processing

Orders are processed after successful payment confirmation or approval of the selected payment method.

Orders are usually prepared within:

1–2 business days

You will receive order updates through your provided contact details.

Delivery Within Dar es Salaam

Customers within Dar es Salaam can expect delivery within:

Same day – 2 business days

depending on:

  • Order time

  • Location

  • Delivery availability

Delivery fees will be calculated based on your location or communicated before delivery confirmation.

Delivery Outside Dar es Salaam

For customers outside Dar es Salaam:

Delivery usually takes:

2–5 business days

Delivery time may vary depending on:

  • Your region

  • Courier availability

  • Weather or unforeseen delays

Delivery Information

Please ensure that your:

  • Full name

  • Phone number

  • Delivery location

are correct before completing your order.

Customers may be contacted to confirm delivery details.

Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect address

  • Unreachable phone number

  • Customer unavailability

additional delivery arrangements may be required.

Order Tracking

Where available, customers will receive delivery updates through WhatsApp, phone, or other available communication channels.

Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • The wrong product

please contact us within 48 hours of receiving your order with photos/videos for assistance.

Contact Us

For shipping questions:

PrimeCare Essentials
📱 WhatsApp: +255 627 294 165
📧 Email:theprimecareessentials@gmail.com
📍 Tanzania

PrimeCare Essentials
Transformation that builds confidence